Why can't I book a game?
Most failed bookings are caused by an unverified email address, a full game, an existing booking, too little wallet credit or a promo code that is not valid. Here is what to do for each.
Your email address is not verified
Open the verification email we sent when you signed up, then try again.
The game is full
There are not enough spots for everyone in your booking. Remove friends or guests, or join the waitlist.
You are already booked
You already have a booking for this game. Check My bookings.
Not enough wallet credit
Wallet payments must cover the full price. Pay by card or top up your wallet.
The promo code is not accepted
The code may be wrong, expired, fully used, for another game or already used by you. See How do promo codes work?
The game is not open for booking
Draft, cancelled and finished games cannot be booked. Private games need approval first.
Your card payment failed
Check your card details and try again, or use another card. Your bank may have blocked the payment.